Bluelight Healthcare Recruitment Limited

Right Care People's needs had been assessed before they started using the service. The assessment covered areas of the person's physical, social, psychological and cultural needs. Risks associated with people's care and support had been assessed and there was guidance in place to keep them safe. People were supported by staff that had received appropriate training and support to do their jobs and meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. People were supported to maintain good health and to maintain relationships with friends

and relatives.

Right culture The provider had safeguarding policies and procedures in relation to safeguarding people. Staff understood what abuse was and the actions to take if a person using the service was being abused. There were sufficient staff to meet people's needs and recruitment processes were safe. People were protected from the risks associated with the spread of infection. There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service provided to people. There was an effective system in place to monitor the quality of the service and identify shortfalls. The provider worked with a number of health and social care professionals to ensure people's needs were met.