Careline Homecare (Tameside)

People's experience of using this service: ● At our last inspection of this service we identified breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 with regards to staffing, responding to complaints and good governance. At this inspection, we found improvements had been made and the service was no longer in breach of Regulations.

●The service had appropriate systems and procedures in place which sought to protect people who used the service from abuse. Staff demonstrated a working knowledge of local safeguarding procedures and how to raise a concern.

● We saw missed and late visits were analysed and detailed the circumstance why the missed or late visit had occurred. The management team used this information to reduce the likihood of it happening again.

● Recruitment and selection of staff was robust with safe recruitment practices in place. This included checks with the Disclosure and Barring Service (DBS). This helped to ensure potential employees were suitable to work with vulnerable people.

● Where support with medicines was part of an assessed care need, these were ordered, stored, administered, recorded and disposed of safely and correctly. Staff were trained in the safe administration of medicines and kept relevant records.

● Accidents and incidents were appropriately recorded and included details of preventive strategies used by the service to reduce the likelihood of such events occurring in the future.

● The staff induction programme was robust and included mandatory training and opportunities for shadowing of more experienced staff.

● Services were delivered in line with the Mental Capacity Act 2005 and staff sought consent prior to providing care and offered people choices to encourage people to make their own decisions.

● People and their relatives told us they were happy with the care provided. People told us staff treated them with dignity and respect and promoted their independence

● People engaged with an initial assessment and were involved in the planning of care. Regular reviews were conducted with people, their relatives and where appropriate, other professionals.

● People received appropriate information, including details about the complaints procedure. People told us they were confident that if they were required to make a complaint, the management would respond and resolve their issue promptly.

● We found there were systems in place to monitor the quality of the service provided to people, which ensured good governance.

● The service was well managed. The culture and ethos was one of openness and transparency.