Roial Caring Services

People's needs were assessed and kept under review. People, and in some instances family members were involved in the assessment process. People's health care needs were documented and staff liaised with health care professionals when required. Staff had the required experience, knowledge and training to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke of the kind and caring approach of staff. People told us they were actively involved in decisions about their care, and that their views were respected by staff. The registered manager had received compliments as to the quality of the care provided, which included comments about the caring approach of staff.

People were involved in the development and reviewing of their care and support package. The service responded to people's request for additional support in a timely way. People were aware of how to raise a concern and spoke of any concerns they had raised were listened to and acted upon.

The registered manager monitored the quality of the service provided by undertaking a range of audits. People's views about the quality of the care were sought. The registered manager monitoring staff through observations and supervision as part of their quality monitoring processes.