Royale Carers Limited

Royale Carers Limited provide personal care to people living in their own houses, flats and specialist housing. This is a domiciliary care service and primarily provides a service to older people, older people living with dementia or who may have a physical disability. At the time of inspection there were 43 people using the service.

Staff knew the risks people needed support with, however these were not always documented in peoples care plans. People and those acting on their behalf told us they or their family member was safe, and they had no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Suitable arrangements were in place to ensure people received their medication as they should, but where errors had occurred these had been investigated. Generally, there were enough numbers of staff available to support people safely. Staff recruitment and selection practices and procedures were robust. People were protected by the service's prevention and control of infection arrangements.