Easterside Community Hub
- Home care
- Dementia care
- Registered since 2017
- Middlesbrough, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
3 years
since the latest rating was published.
13 of 14
rated home care services in Middlesbrough are rated Good, like this one.
Easterside Community Hub: inspection record
Rated Good in January 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Middlesbrough Community Reablement Service Good, 0.5 miles away
- – Clover Group North East Ltd Not yet rated, 0.9 miles away
- RI Aapna Services Ltd Requires improvement, 1.3 miles away
- – Supporting Hands NE Limited – Main Office Not yet rated, 1.3 miles away
- – ACCOMPLISH CARE AND LIVING LIMITED Not yet rated, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 16 January 2024. Quoted under the Open Government Licence.
Easterside Community Hub is a domiciliary care service providing personal care for people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection Easterside Community Hub were providing personal care to 101 people.
What inspectors found
There were enough trained staff to provide care and support for people, however there was mixed feedback about the consistency of care staff and the times of calls. We have made a recommendation about staffing.
Read the rest of CQC's summary
Audits were regularly completed to identify any actions that were needed to improve the service. They did not always identify that some risk assessments had not been updated to fully reflect people's decisions and preferences. Whilst this had no direct impact on people's care, we have made a recommendation about quality assurance.
Safe recruitment practices were followed, and staff understood how to safeguard people from abuse and avoidable harm. Risks were assessed and mitigated. Medicines were managed safely, and staff took necessary precautions to prevent and control infections.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place to seek feedback from people, relative's and staff and it was explained how action would be taken in response to general and individual concerns.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rachel Sigsworth
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hand 2 Hold Limited
- Ownership type
- Organisation
- Companies House number
- 10464421 (opens Companies House)
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does Easterside Community Hub provide nursing care?
- The Care Quality Commission's register does not list nursing care for Easterside Community Hub.
- When was Easterside Community Hub last inspected?
- The Care Quality Commission's latest rating for Easterside Community Hub was published on 16 January 2024.
- Who runs Easterside Community Hub?
- Easterside Community Hub is run by Hand 2 Hold Limited.
- What is Easterside Community Hub's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 January 2024.
Contact
- Phone
- 01642 810338
- Address
- Broughton Avenue Resource Centre, 36 Broughton Avenue, Middlesbrough, TS4 3PZ Map (opens Google Maps)
Compare nearby
- G Middlesbrough Community Reablement Service Good, 0.5 miles away
- – Clover Group North East Ltd Not yet rated, 0.9 miles away
- RI Aapna Services Ltd Requires improvement, 1.3 miles away
- – Supporting Hands NE Limited – Main Office Not yet rated, 1.3 miles away
- – ACCOMPLISH CARE AND LIVING LIMITED Not yet rated, 1.6 miles away