Middlesbrough Community Reablement Service

At the time of our inspection there were 14 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

A robust recruitment process was in place. The service ensured staff had the right training, skills and experience to support people safely.

The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training. Individual and environmental risks were identified and reduced. Systems were in place to ensure people would continue to receive support in the event of an emergency.

People were treated with respect and dignity. People were involved in reviews of their care and support. The service supported people with their communication needs and offered information in a format they could understand.

Care plans were task orientated and lacked detail about how to support people in line with their preferences. Staff were responsive to changes in people's needs. People and relatives told us they had no complaints about the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had quality assurance processes to monitor the service provided. Information was gathered but was not always analysed to identify trends either positive or negative. The registered manager and staff team were passionate about ensuring people received the best care possible. The provider and registered manager had plans to improve and expand the service.