South Tees Home Support Service
- Home care
- Registered since 2011
- Central Middlesbrough, Middlesbrough, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 14
rated home care services in Middlesbrough are rated Good, like this one.
South Tees Home Support Service: inspection record
Rated Good in January 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
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- G Helping Hands Middlesbrough Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 29 January 2020. Quoted under the Open Government Licence.
South Tees Home Support Service is a domiciliary care agency providing support to children and young people living in their family homes. At the time of inspection the service was supporting eight children and young people under the age of 18.
Read the rest of CQC's summary
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that children and young people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for children and young people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. Children and young people using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
What inspectors found
Staff were consistently kind and caring. One relative said, "The service is brilliant." Professionals working closely with the service gave very positive feedback. One professional told us, "My experience of using their service was excellent. They clearly know the children well that they support and they are very supportive and proactive in helping families avoiding a crisis."
Read the rest of CQC's summary
Risks to children and young people were assessed and measures had been identified to reduce those risks identified. Robust recruitment procedures reduced the risk of unsuitable staff being appointed.
Care plans were comprehensive and reviewed regularly. Children and young people had their care and support needs met by sufficient numbers of suitably trained staff. Staff were supported through regular supervision and team meetings.
Children and young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The staff team ensured children and young people's rights were respected.
A range of play, social and recreational activities were provided within the community, the service base and family homes. Staff worked closely with other services to support young people on their transition into adulthood. Relatives knew how to complain if required but told us they had not needed to do so.
Quality assurance systems had been used to identify which aspects of the service worked well and where improvements may be needed.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that children and young people who use the service can live as full a life as possible
and achieve the best possible outcomes that include control, choice and independence. The outcomes for the children and young people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 29 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Middlesbrough Borough Council
- Ownership type
- Organisation
Middlesbrough Borough Council runs 3 services, all in the North East. 3 are rated Good or Outstanding.
Other services run by Middlesbrough Borough Council
- G 22 Levick Court Good. Care home, Middlesbrough
- G Middlesbrough Community Reablement Service Good. Home care, Middlesbrough
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does South Tees Home Support Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for South Tees Home Support Service.
- When was South Tees Home Support Service last inspected?
- The Care Quality Commission's latest rating for South Tees Home Support Service was published on 29 January 2020.
- Who runs South Tees Home Support Service?
- South Tees Home Support Service is run by Middlesbrough Borough Council. It runs 3 services, all in the North East.
- What is South Tees Home Support Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 January 2020.
Contact
- Phone
- 01642 728298
- Address
- My Place, North Street, Middlesbrough, TS2 1JP Map (opens Google Maps)
Compare nearby
- – Allbrite Care Not yet rated, 0.2 miles away
- – Bykare Services Ltd No overall rating, 0.2 miles away
- – Diamond Associate Limited Not yet rated, 0.3 miles away
- – Florebright Care Ltd No overall rating, 0.3 miles away
- G Helping Hands Middlesbrough Good, 0.5 miles away