Aapna Services Ltd

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Risks to people were not always robustly managed. There was limited written information for staff around some key risks to people. People's care plans were not always up to date, and were not always clear and consistent. Systems and procedures were not in place to ensure people's medicines were accurately recorded, and clear guidance was not always in place for staff around people's medicines. Safe recruitment procedures were not in place.

The management team did not have effective oversight of the service. Audits had not identified all of the issues we found on inspection and systems were not in place to robustly analyse incidents and look for trends.

Some areas of people's care plans contained clear guidance for staff, and the provider completed environmental risk assessments to help keep staff and people safe. There were enough staff to support people and staff had received appropriate training. People were kept safe from the risk of abuse. The provider managed infection prevention and control safely.

There was a positive atmosphere amongst staff, people and relatives. People were happy with the care provided and relatives spoke about the positive impact the service had. Staff enjoyed their jobs and felt supported by management. Relatives and people told us communication was good, and people were supported to access healthcare and other professionals.