Happy Dayz Domiciliary Care Ltd

The registered manager had made improvements to the training and induction of staff. Training was completed within timescales to support staff to care for people safely and effectively. This included training to meet the specific needs of the people supported. Relatives told us staff provided appropriate support with eating and drinking. The service worked with relatives and other agencies to ensure people's needs were met. Needs assessments were carried out to develop person centred plans for care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. People were involved in decisions about their care including a choice of the staff who supported them. Staff knew how to provide respectful and dignified care and relatives confirmed this was carried out in practice.

Care plans were person centred and developed with people and their relatives. The service used a range of methods to meet the communication needs of the people they supported. No complaints had been received by the service and relatives told us their concerns were acted on promptly and to their satisfaction by the registered manager. No one was receiving end of life care at the time of our inspection. Guidance was available for staff to follow, should this be required.

Relatives and staff spoke positively about the registered manager and their leadership of the service. Improvements had been made to the service since our previous inspection, in line with the action plan submitted by the registered manager at that time. The registered manager was not aware of the Duty of Candour and we have made a recommendation about this. Whilst the regulations had been met, we noted

the registered manager needed to improve their knowledge of some regulatory requirements, which we have referred to in this report. We received very positive feedback about the service from the relatives we spoke with, consistent with feedback received by the service.