Chase Care and Support Services Hednesford

People's needs were assessed in a personalised way and their diverse needs were considered. Care was delivered in line with people's assessed needs. People were supported by well trained staff with the skills required to meet people's needs. People were supported to eat and drink in line with their care plans. People were supported to access health professionals when needed and accessed support in a timely manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who treated them with respect. People were supported by a continuity of staff that enable them to build a rapport. People were supported to make decisions regarding their own care. People's dignity was respected by staff and staff ensured they shut doors and covered people when providing support with personal care to protect their privacy. People were encouraged to do as much as they could for themselves to promote their independence.

People had personalised care plans in place that staff understood and followed to ensure their needs and preferences were met. People's communication needs were considered and the provider gave information to people in a way they understood. People were encouraged to maintain positive relationships with their families. Complaints were investigated and responded to in line with the complaints policy. People were confident any concerns would be addressed.

People were supported by a service that promoted an open and person-centred approach that promoted good outcomes for people. The registered manager was open and honest and understood the duty of candour. Effective audit systems were in place to check the quality of the service. Any concerns identified through audit checks were addressed in a timely manner. People and their relatives were involved in the running of the service and asked for feedback via quality review forms. The registered manager was

proactive in learning and improving the quality of care people received. The provider worked closely with health and social care professionals.