Complete Care West Yorkshire Ltd
- Home care
- Dementia care
- Registered since 2011
- Durkar, Wakefield, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
50 of 57
rated home care services in Wakefield are rated Good, like this one.
Complete Care West Yorkshire Ltd: inspection record
Rated Good in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Peripatetic Service - Sherwood Court Good, 1 mile away
- G Ease Healthcare Wakefield Good, 1 mile away
- O Flexicare at Home (Head Office) Outstanding, 1 mile away
- – Pinderfielde Healthcare Wakefield Not yet rated, 1.2 miles away
- G Tees Healthcare Services Limited Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 November 2021. Quoted under the Open Government Licence.
Complete Care West Yorkshire Ltd is a domiciliary care agency, which provides personal care to people living in their own homes. At the time of this inspection, the service was providing personal care to 112 people in the Wakefield and Kirklees areas. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided.
What inspectors found
People told us they felt safe when receiving care from the service. People received support from a consistent staff team, who knew how to safeguard people from the risk of abuse. Staff were trained to administer medicines safely and were assessed regularly to make sure they were competent. People were protected from the risk of infection and they told us staff wore PPE whilst in their homes.
Read the rest of CQC's summary
Staff received regular supervisions and ongoing training, to ensure they had the right knowledge to support people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated well by caring and compassionate staff. People were actively encouraged to be involved in decision making around their care. People's privacy and dignity was respected, and their independence promoted.
People received personalised care, which was responsive to their needs. Staff felt confident in delivering care in line with people's preferences. People and relatives said they felt able to raise concerns, should they arise and the provider had a system in place to manage and respond to complaints.
The service had an open and positive culture. Staff and the management team showed a strong commitment to providing good quality, person-centred care to people. The registered manager regularly sought feedback from people and input from staff, in order to continuously drive improvement. The provider had robust governance arrangements in place, to assess the quality of the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sara Booth
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 5 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Complete Care West Yorkshire Ltd
- Ownership type
- Organisation
- Companies House number
- 06277482 (opens Companies House)
Getting help from City of Wakefield Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wakefield Metropolitan District Council
- Ask for a care needs assessment
- Phone: 0345 8 503 503, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Complete Care West Yorkshire Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Complete Care West Yorkshire Ltd.
- When was Complete Care West Yorkshire Ltd last inspected?
- The Care Quality Commission's latest rating for Complete Care West Yorkshire Ltd was published on 5 November 2021.
- Who runs Complete Care West Yorkshire Ltd?
- Complete Care West Yorkshire Ltd is run by Complete Care West Yorkshire Ltd.
- What is Complete Care West Yorkshire Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 November 2021.
Contact
- Phone
- 01924 274448
- Address
- Somerset House, Sandal Castle Centre, Asdale Road, Wakefield, WF2 7JE Map (opens Google Maps)
Compare nearby
- G Peripatetic Service - Sherwood Court Good, 1 mile away
- G Ease Healthcare Wakefield Good, 1 mile away
- O Flexicare at Home (Head Office) Outstanding, 1 mile away
- – Pinderfielde Healthcare Wakefield Not yet rated, 1.2 miles away
- G Tees Healthcare Services Limited Good, 1.2 miles away