Vale Care Ltd
- Home care
- Dementia care
- Registered since 2017
- Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2018.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 104
rated home care services in Leicestershire are rated Requires improvement, like this one.
Vale Care Ltd: inspection record
Rated Requires improvement in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Reliance Community Care Limited (Good, 6.1 miles away) and The Local Care Group Ltd (Good, 6.2 miles away).
Nearest home care services:
- – Livefully Leicester Not yet rated, 2.1 miles away
- G Reliance Community Care Limited Good, 6.1 miles away
- – Whole Country Home Care Limited Not yet rated, 6.1 miles away
- G The Local Care Group Ltd Good, 6.2 miles away
- G Support & Connections Office Good, 6.4 miles away
About the service
From the Care Quality Commission's inspection report published 11 March 2021. Quoted under the Open Government Licence.
Vale Care Ltd is a domiciliary care service. The service provides personal care to people living in their own homes or flats. At the time of the inspection there were 18 people using the service. The service was supporting older people, people with physical disabilities and people living with dementia.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Infection prevention and control polices, and government guidance was followed so that the risk of spreading infection was reduced. Staff had access to all the personal protective equipment (PPE) they required.
Read the rest of CQC's summary
There were sufficient staff available to meet people's needs. The provider had implemented effective contingency planning to ensure people received care and support from a consistent staffing team. Staff had received training in infection prevention and control.
People were supported to stay safe and had their needs met. People we spoke with praised the staff and the service. A relative said, "Everything is 100%, communication is great. I consider myself very lucky to have got a company like that."
Questions to ask the service
- Safe was rated Requires improvement on 19 February 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 19 February 2020. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 19 February 2020. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Matthew Simpson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Vale Care Limited
- Ownership type
- Organisation
- Companies House number
- 10547412 (opens Companies House)
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Vale Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Vale Care Ltd.
- When was Vale Care Ltd last inspected?
- The Care Quality Commission's latest rating for Vale Care Ltd was published on 19 February 2020.
- Who runs Vale Care Ltd?
- Vale Care Ltd is run by Vale Care Limited.
- What is Vale Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 February 2020.
Contact
- Phone
- 01949 860777
- Address
- 22 Home Pastures, Hose, Melton Mowbray, LE14 4JB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Reliance Community Care Limited (Good, 6.1 miles away) and The Local Care Group Ltd (Good, 6.2 miles away).
Nearest home care services:
- – Livefully Leicester Not yet rated, 2.1 miles away
- G Reliance Community Care Limited Good, 6.1 miles away
- – Whole Country Home Care Limited Not yet rated, 6.1 miles away
- G The Local Care Group Ltd Good, 6.2 miles away
- G Support & Connections Office Good, 6.4 miles away