N1C

We identified that some improvements were needed to people's care plans and risk assessments to ensure these were always person-centred. Nevertheless, we noted that due to the small size of the service, staff knew people's needs and preferences. This was because people were supported by the same staff who new them well.

People were protected from the risk of harm or abuse. Staff told us they had received regular safeguarding training and were able to explain their understanding of identifying and reporting safeguarding concerns. The registered manager demonstrated knowledge of how to handle safeguarding concerns appropriately and the relevant agencies to notify including CQC.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support People told us they were encouraged to maintain independence and had choice over their care.

Right Care People and their family members told us they were happy with the level of care they received. Staff provided person-centred care and promoted people's dignity, privacy and human rights.

Right Culture People and their families said they felt able to raise concerns with their carers and the registered manager. They said, their concerns were listened to and acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk