My Pillar Limited
- Home care
- Dementia care
- Registered since 2017
- Central Walsall, Walsall, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
14 months
since the latest rating was published.
79%
of rated home care services in Walsall are Good or Outstanding (82% across the West Midlands, 88% across England).
My Pillar Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care 2 U Limited (Good, 0.1 miles away) and Caring Care Limited (Good, 0.4 miles away).
Nearest home care services:
- – Helping Hands Walsall Not yet rated, less than 0.1 miles away
- G Care 2 U Limited Good, 0.1 miles away
- RI Amplelime Healthcare Limited Requires improvement, 0.1 miles away
- – Charey Care UK Ltd Not yet rated, 0.2 miles away
- – ECHO Supported Living Services Limited No overall rating, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 August 2025 (assessment visit 16 April 2025). Quoted under the Open Government Licence.
Date of Assessment: 24 June 2025 to 15 July 2025. The service provides personal care to older people, younger adults, people living with physical disabilities, and dementia, mental health conditions and learning disabilities. This assessment was in response to CQC receiving information of concern and to follow up on the last inspection. We expecthealth and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and reasonable access to local communities that most people take for granted. ‘Rightsupport, right care, right culture’ is the guidance CQCfollows to make assessments and judgements about services supportingpeople with a learning disability and autistic people, and providers must have regard to it. The provider needed to make improvements in how learning was implemented when things went wrong, consistency with risk assessment and care planning, medicines recording systems and how needs were assessed. Reviews were not consistently identifying gaps in people’s care records, and verbal consent received was not documented. Systems to respond to complaints were not effective, and plans were not in place to support people’s future wishes. Leaders did not demonstrate oversight of the service and a learning culture. Systems were in place to safeguard people from abuse and maintain a safe environment. There were enough safely recruited staff to support people safely and infection prevention control procedures were in place. Evidence-based care and support to maintain people’s health were provided by staff. Staff were kind, caring and respectful, supporting choice, independence and responding to immediate needs. People received person centred care, had their diverse needs met and information they could understand. The provider’s culture supported person-centred care, and there were policies in place for speaking up and supporting diversity. The provider worked in partnership with other agencies.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Bolanle Owolabi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 October 2021. Latest assessment published 12 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- My Pillar Limited
- Ownership type
- Organisation
- Companies House number
- 9094133 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does My Pillar Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for My Pillar Limited.
- When was My Pillar Limited last inspected?
- The Care Quality Commission's latest rating for My Pillar Limited was published on 12 August 2025.
- Who runs My Pillar Limited?
- My Pillar Limited is run by My Pillar Limited.
- What is My Pillar Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Address
- 77 Bridge Street, Walsall, WS1 1JQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care 2 U Limited (Good, 0.1 miles away) and Caring Care Limited (Good, 0.4 miles away).
Nearest home care services:
- – Helping Hands Walsall Not yet rated, less than 0.1 miles away
- G Care 2 U Limited Good, 0.1 miles away
- RI Amplelime Healthcare Limited Requires improvement, 0.1 miles away
- – Charey Care UK Ltd Not yet rated, 0.2 miles away
- – ECHO Supported Living Services Limited No overall rating, 0.2 miles away