Amplelime Healthcare Limited
- Home care
- Dementia care
- Registered since 2017
- Central Walsall, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2019.
16 months
since the latest rating was published.
8 of 39
rated home care services in Walsall are rated Requires improvement, like this one.
Amplelime Healthcare Limited: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care 2 U Limited (Good, 0.2 miles away) and Caring Care Limited (Good, 0.2 miles away).
Nearest home care services:
- – Charey Care UK Ltd Not yet rated, 0.1 miles away
- – ECHO Supported Living Services Limited No overall rating, 0.1 miles away
- – Essence Health Ltd No overall rating, 0.1 miles away
- – Inmind community Support Services Limited No overall rating, 0.1 miles away
- – My Pillar Limited No overall rating, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 June 2025 (assessment visit 6 September 2024). Quoted under the Open Government Licence.
Date of Assessment: 18 March 2025 to 17 April 2025. The service is a domiciliary care agency providing personal care to older people, younger adults, people living with physical disabilities, and dementia, mental health conditions and learning disabilities. This assessment was in response to CQC receiving information of concern.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We expecthealth and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Rightsupport, right care, right culture’ is the guidance CQCfollows to make assessments and judgements about services supportingpeople with a learning disability and autistic people and providers must have regard to it.
People did not have support when they needed it, and this meant risks to people’s safety was not always managed. Inconsistent staff teams meant staff did not always understand people’s support needs. Medicines administration systems were not always used effectively, and staff were not consistently aware of people’s health needs. The provider did not always have a learning culture in place as systems were ineffective. Recruitment processes were not effective and there was a lack of oversight systems in place to make and sustain improvements.
People had their needs assessed and care plans were in place to support them. People were supported to maintain safe environments and were safeguarded from abuse. People were supported to make choices about their support needs and staff were responsive to people’s needs. People had reviews of their care and consent was sought to offer care and support. Staff were caring and supported people to maintain their independence. People were supported with information in appropriate formats and understood how to raise complaints. Staff were supported by the provider and worked in partnership with others. Staff felt able to speak up when things were wrong, and the provider had systems in place to ensure people received equal treatment.
The provider was in breach of 2 of the legal regulations relating to recruitment of staff and governance systems.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to recruitment of staff.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 6 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 June 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 6 June 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Tsitsi Chibukwa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 February 2019. Latest assessment published 6 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Amplelime Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 10011204 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Amplelime Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Amplelime Healthcare Limited.
- When was Amplelime Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Amplelime Healthcare Limited was published on 6 June 2025.
- Who runs Amplelime Healthcare Limited?
- Amplelime Healthcare Limited is run by Amplelime Healthcare Limited.
- What is Amplelime Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 June 2025.
Contact
- Phone
- 01922 622221
- Address
- 130 A Lichfield Street, Walsall, WS1 1SY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care 2 U Limited (Good, 0.2 miles away) and Caring Care Limited (Good, 0.2 miles away).
Nearest home care services:
- – Charey Care UK Ltd Not yet rated, 0.1 miles away
- – ECHO Supported Living Services Limited No overall rating, 0.1 miles away
- – Essence Health Ltd No overall rating, 0.1 miles away
- – Inmind community Support Services Limited No overall rating, 0.1 miles away
- – My Pillar Limited No overall rating, 0.1 miles away