THE OFFICE AT 254 ENDON ROAD

People's experience of using this service: At the last inspection in February 2018, the service was rated as Requires Improvement overall, with breaches of the regulations in relation to consent, staff training, registration requirements and governance. At this inspection, we found that the provider had made considerable improvements and there were no longer breaches of the regulations. The home had improved and is now rated as Good. People felt safe and risks were planned for. People had their needs assessed and had access to health care professionals when needed. People were supported when nearing end of life, although people were not routinely supported with end of life wishes, meaning that future plans had not been discussed with people. Following our feedback, the provider had plans to ensure this was put into place and recorded in care plans.

There were enough staff to ensure people received timely support and staff were recruited safely. People were supported safely with their personal care by staff that knew them well. People had their preferences taken into consideration although people were not asked about their sexuality, following our feedback, the provider had plans to ensure this would be implemented and recorded during people's admission stage.

People received support that met their needs. People could complain when they needed to and complaints were investigated and dealt with. People and relatives were asked about their views and had opportunities to complete surveys.

Lesson were learnt when things went wrong and systems improved if needed. The managers were responsive and approachable to people that used the service and to the staff. The managers had a clear understanding of their responsibilities of their registration with us.