AR1 Homecare

Staff understood their responsibilities to support people to have maximum choice and control of their lives and supported them in the least restrictive way possible. However, the provider needed to improve their recording system to consistently show how people had consented to their care.

Whilst the provider had improved the effectiveness of their quality assurance systems, checks of care plans needed to be improved to ensure they were accurate and reflected people's preferences.

People were involved in decisions about their care and were happy that staff respected their individual routines. However, the provider had not always followed the Accessible Information Standards by ensuring that people with a sensory loss received information about their care and support in a format that met their needs.

People were supported by caring, friendly and respectful staff. Staff knew people and their families well, respected their privacy and dignity and promoted their wellbeing. Staff listened to people and encouraged them to maintain their independence. Where required, people had been supported to have enough to eat and drink to maintain their health and wellbeing. They were also supported to access other health services.

People were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. Risks associated with people's care and support were managed safely. When needed, people received support to take their medicines as prescribed.

People and their relatives knew how to raise concerns and complaints and were encouraged to give feedback on how the service could be improved. Staff felt supported and valued by the provider and were involved in the development of the service. This promoted a caring and inclusive culture within the service.

More information is available in the full report below.