Creative Support - Staffordshire Services

There were ten individual houses/bungalows that people lived in and each home accommodated no more than four people. Staff supported people with their personal care needs and people were supported to access the community. Within each home there was a separate office and staff were available 24 hours a day including a member of staff throughout the night.

Effective care planning and risk management was in place which guided staff to provide support that met people's needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare professionals and advice received was followed by staff. There were systems in place to ensure people received consistent care and support.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people's privacy. People's independence was promoted by staff.

People were involved in the planning and review of their care. Staff followed care plans to ensure they provided support in line with people's wishes and diverse needs. People's communication needs were met, and information was provided in a way that promoted people's understanding. There was a complaints system in place which people understood.

Systems were in place to monitor the service, which ensured people's risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered manager who acted on concerns raised to make improvements to the delivery of care. Staff and management were committed to providing a good standard of care, which was focused on positive outcomes for people.