Aquarius Home Care

About the service: • Aquarius Home Care Limited is a domiciliary care provider and provides care and support in people's own homes. At the time of this inspection three people were receiving personal care from the service. The service is registered to support older people, some of who may be living with dementia and people with physical disabilities. • Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. People's experience of using this service: • People and their relatives told us care staff delivered safe care and support. • Staff understood how to raise concerns both within and outside of the service should they need to. People and staff felt they were listened to and that their ideas and any concerns they may have were addressed. • People received their medicines safely. • Staff knew people well and provided support in the way people wanted. • Observations by the management team of staff practice ensured staff were competent in their roles. • People were involved in decisions about their care. Staff sought appropriate consent and asked people what help they needed. • People received care that respected their privacy and dignity as well as promoting their independence wherever possible. • The service was well-led by a management team who demonstrated compassion and commitment to the needs of the people who used the service as well as the staff who worked for them.

More information is in Detailed Findings below.