Triple Care Healthcare Services

Not everyone who uses the service may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Care plans gave staff enough information to provide care and support that met people's preferences. We have made a recommendation about increasing the detail in end of life care plans so that staff would have a better understanding of the impact of people's religious or faith-based needs.

People told us they felt safe with the staff. Staff understood their roles and responsibilities in keeping people safe from harm, for example by managing risk without compromising people's rights. People were safe because, where necessary, their medicines were managed by staff in a safe way. There were enough staff to meet people's needs. People told us that staff arrived on time and stayed the allocated time.

Staff received training and supervision to ensure they kept up to date on best practice and had the skills to meet people's individual needs. Staff worked with other health care agencies to ensure people were supported to remain healthy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were supported by kind and caring staff that took time to get to know them as individuals. People were involved in day to day decisions on the care they received.

Where complaints had been received these had been responded to in a positive way, and changes had been made to address the concerns that had been raised.

Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences. People told us they felt the service was well managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk