Your Life Your Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. People were supported to take positive risks and given information to make informed choices. People’s environments were personalised and met their specific needs. There were enough staff to meet people’s needs, and they had received training appropriate to their role. People received their medicines as prescribed.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. There were processes in place to audit the quality of the service, however, some records were not always regularly reviewed to check they were accurate. There was an open and transparent culture within the service.