J&R Care Services

There were enough staff to meet people's needs. There was a safe recruitment process in place to ensure staff were recruited safely and appropriate checks were completed prior to employment.

Assessments of people's needs were completed and people were involved in creating personalised care plans, which included guidance for staff on supporting people with their individual needs.

The service was caring and staff were respectful. Staff had developed positive relationships with people and treated people with kindness and compassion. The provider focused on promoting people's independence in their own homes.

Care plans were detailed and clearly described people's needs. Care plans were reviewed when people's needs changed. A complaints policy was in place and people knew how to raise a concern.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a good oversight of the service. There were systems in place to monitor the quality of the service. Regular audits were carried out to ensure risks were identified and action taken to minimise any risk. People's feedback was sought to drive improvements.