Support Care Services
Home care, Croydon
Requires improvement
Rated on
Rating from the Care Quality Commission.
Support Care Services: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018, then Good in 2019, then Requires improvement in June 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 4 months ago.
How it compares locally
- One of 13 Requires improvement home care services in Croydon, out of 88 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 5 June 2026 (assessment visit 13 February 2026). Quoted under the Open Government Licence.
Assessment activity started on 6 March 2026 and ended on 6 May 2026. Support Care Services is a domiciliary care agency registered to provide personal care. It provides personal care and support to people living in their own homes. At the time of the inspection five people were using the service.
CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
Read the full summary
The last rating for the service was good. During this assessment, we found the quality of service had deteriorated. The overall rating for the service now requires improvement. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions.
This service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered for this population group. Provisions were in place including staff who had undertaken autism and learning disabilities training to ensure people with autism or learning disabilities received the appropriate support when using the service.
There was a registered manager in post at the time of this assessment. We found 2 breaches of regulation in relation to fit and proper persons employed and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. There were procedures to respond to safeguarding and incidents. Staff felt supported and received mandatory training. A complaints procedure was in place. The service worked in partnership with healthcare professionals to deliver an effective service and sought feedback from people and their relatives to drive improvement.
During this assessment, we spoke with 1 person, 4 relatives, 3 staff members and the registered manager.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We found the provider to be in breach of 1 legal regulation in relation to recruitment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
We found the provider to be in breach of 1 legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 5 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 June 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 2nd Floor, 37 Tamworth Road, Croydon, CR0 1XU |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 020 3972 8975 |
| Registered manager | Justine Namuganga |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 22 August 2019 (opens the Care Quality Commission website) Latest assessment published 5 June 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Support Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 9428936 (opens Companies House) |
Nearest alternatives
- G Amy Adams Homecare UK Limited Home care, less than 0.1 miles awayGood
- G Kosicare Ltd Home care, less than 0.1 miles awayGood
- – Starlit Recruitment Limited Home care, 0.1 miles awayNot yet rated
- G Clifton Care Services Limited Home care, 0.3 miles awayGood
- – BIAW Care Services Ltd Home care, 0.3 miles awayNot yet rated
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Support Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Support Care Services.
- When was Support Care Services last inspected?
- The Care Quality Commission's latest rating for Support Care Services was published on 5 June 2026.
- Who runs Support Care Services?
- Support Care Services is run by Support Care Services Ltd.
- What is Support Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 June 2026.