Clifton Care Services Limited

Clifton Care Services is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, some of whom are living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, four people were using the service.

Improvements had been made since our last inspection in October 2019. People's experience of care was consistently monitored by staff to ensure they received a good service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, further work was required to strengthen the provider's quality assurance framework. The provider's quality assurance checks did not consistently identify shortfalls or recognise how improvements could be made. We have made a recommendation for improvement

Staff received training and regular support to be effective in their roles. Staff supported people to access the healthcare services they needed to maintain good health. People and their relatives praised the care delivered. They commented that they liked the way staff provided care and support which met their needs. Staff treated people with dignity and respect.