Managing Care Limited

Staff received appropriate supervision and training which meant they were able to carry out their roles effectively. People were assessed prior to care being delivered and they were fully involved in planning their care. People's consent to care was taken. Their nutritional and health care needs were being met by the provider.

People told us they were treated with care and respect. They told us that care workers respected their privacy and tried to encourage them to maintain their independence and delivered care in line with their wishes. Care workers cared for people in a person-centred manner and involved them when supporting them, making them feel at ease.

Care plans for people were reviewed regularly which meant they received care that reflected their needs. The provider engaged with people and their relatives, listening when they raised concerns and following up on any actions.

The service was managed well, this was reflected in the feedback we received from people, their relatives and staff. The registered manager was aware of her responsibilities and encouraged an open culture where people's views were heard and acted upon. Quality assurance checks were in place which helped to maintain a good level of service.

Rating at last inspection and update The last rating for this service was Requires Improvement (published 4 December 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.