Pinnacle Cares For You Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of the service and what we found People felt safe and well supported. They benefitted from receiving a continuity of care from a core team of carers, who knew them well. The provider used an electronic call monitoring system and associated software to ensure that call times were well planned and that people, and the staff who supported them, were safe.

There were always enough staff to meet people's needs and staff were consistently on time, as well as staying for the full duration of calls. Staff knew how to keep people safe and reacted promptly when they had any concerns.

The culture was an open, learning one, within which any errors were used as an opportunity for learning.

Medicines were managed safely and staff competence and knowledge reviewed regularly. Staff were trained in core areas to keep people safe, and in areas specific to individual needs.

The provider proactively analysed data to establish any developing patterns or trends, and to improve practice.

People, their relatives and external professionals all felt the service was well run and organised. They had confidence in staff and systems at all levels.

The provider worked proactively with people, relatives and partners to ensure the care they were delivering was to a high standard.

The registered manager was open, transparent, keen to continually improve the service and knowledgeable about the broader health and social care landscape.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk