Bluebird Care Ferndown
- Home care
- Dementia care
- Registered since 2017
- Ferndown, Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 60
rated home care services in Dorset are rated Good, like this one.
Bluebird Care Ferndown: inspection record
Rated Good in August 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Green Lanes Projects Limited No overall rating, 0.1 miles away
- G Helping Hands Ferndown Good, 0.1 miles away
- G Your Life (Ferndown) Good, 0.3 miles away
- G Bridgewater Care Good, 0.4 miles away
- – Duty Care Not yet rated, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 24 August 2019. Quoted under the Open Government Licence.
Bluebird Care Ferndown is a domiciliary care agency providing personal care and support to people in their own homes. It provides a service to older people. At the time of inspection, the service was providing care to 55 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Improvements had been made and care plans were personalised and met the needs of people in a variety of ways both practically and emotionally. The service had plans in place to ensure that improvements could be embedded and sustained.
Read the rest of CQC's summary
People thought the service was well led. We received compliments about the support and leadership of the service. Improvements had been made to auditing and oversight of the service. The service had introduced systems to support them to achieve sustainability.
There were enough staff to meet the required need. Staff were recruited safely and a process was in place.
People felt safe. Staff training, and policies ensured people were safe. Staff knew how to recognise signs of abuse and who to report concerns to.
Medicines were managed safely, and lessons were learnt when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received access to healthcare professionals when needed. The service raised concerns with other health and social care professionals when needed. A system for monitoring people's vital signs was available.
People told us staff were kind and caring and treated them with respect.
The service worked well with professionals and continued to support people to access their community.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nina Kiff
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- iCAPS Enterprises LimitedBrand: Bluebird Care
- Ownership type
- Organisation
- Companies House number
- 08875497 (opens Companies House)
iCAPS Enterprises Limited runs 3 services, all in the South West. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by iCAPS Enterprises Limited
- O Bluebird Care Mendip Outstanding. Home care, Somerset
- – Bluebird Care North Somerset Not yet rated. Home care, North Somerset
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care Ferndown provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care Ferndown.
- When was Bluebird Care Ferndown last inspected?
- The Care Quality Commission's latest rating for Bluebird Care Ferndown was published on 24 August 2019.
- Who runs Bluebird Care Ferndown?
- Bluebird Care Ferndown is run by iCAPS Enterprises Limited. It runs 3 services, all in the South West.
- What is Bluebird Care Ferndown's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 August 2019.
Contact
- Phone
- 01202 977200
- Address
- 360 Ringwood Road, Ferndown, BH22 9AT Map (opens Google Maps)
Compare nearby
- – Green Lanes Projects Limited No overall rating, 0.1 miles away
- G Helping Hands Ferndown Good, 0.1 miles away
- G Your Life (Ferndown) Good, 0.3 miles away
- G Bridgewater Care Good, 0.4 miles away
- – Duty Care Not yet rated, 1.2 miles away