Helping Hands Ferndown
- Home care
- Dementia care
- Registered since 2016
- Ferndown, Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2018, most recently Good in April 2026.
6 months
since the latest rating was published.
56 of 60
rated home care services in Dorset are rated Good, like this one.
Helping Hands Ferndown: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Your Life (Ferndown) Good, 0.1 miles away
- – Green Lanes Projects Limited No overall rating, 0.1 miles away
- G Bluebird Care Ferndown Good, 0.1 miles away
- G Bridgewater Care Good, 0.4 miles away
- – Duty Care Not yet rated, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 April 2026 (assessment visit 10 February 2026). Quoted under the Open Government Licence.
Helping Hands Ferndown is a domiciliary care service providing a regulated activity of personal care. The service provides care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The inspection was carried out between 16 and 18 February 2026. At the time of the inspection the service was supporting 39 people who were receiving personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
A new manager had recently started at the service, and their registration with CQC was being processed. The provider had a positive learning culture, and incidents and complaints were appropriately investigated and reported. Staff told us they understood risks and managed them well. There were sufficient numbers of suitably qualified and competent staff to meet people's care needs. People were involved in assessing their needs. Staff monitored people’s health and worked with other health and social care professionals to support them. Staff helped people to understand their care so they could give informed consent. People told us they knew how to give feedback or raise concerns if necessary.
People told us they were treated kindly and with respect. Staff protected their privacy and dignity. They supported people as individuals and followed their preferences. The provider also supported staff wellbeing.
Leaders and staff shared a clear vision based on listening, learning and trust. Staff understood their roles and felt able to give feedback. There was a strong focus on learning and improving the service, so people received good quality care.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emma Hennessy
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 26 February 2020. Latest assessment published 7 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the South West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Ferndown provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Ferndown.
- When was Helping Hands Ferndown last inspected?
- The Care Quality Commission's latest rating for Helping Hands Ferndown was published on 7 April 2026.
- Who runs Helping Hands Ferndown?
- Helping Hands Ferndown is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the South West.
- What is Helping Hands Ferndown's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 April 2026.
Contact
- Phone
- 01202 983146
- Address
- 12 Victoria Road, Ferndown, BH22 9HZ Map (opens Google Maps)
Compare nearby
- G Your Life (Ferndown) Good, 0.1 miles away
- – Green Lanes Projects Limited No overall rating, 0.1 miles away
- G Bluebird Care Ferndown Good, 0.1 miles away
- G Bridgewater Care Good, 0.4 miles away
- – Duty Care Not yet rated, 1.2 miles away