Green Lanes Projects Limited

This is the first assessment for this newly registered service. We therefore inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led.

Green Lanes Projects Limited provides care and support to people with a learning disability and autistic people. It is registered to provide personal care. At the time of the inspection the service was delivering personal care to 5 people. Most people lived in their own accommodation; some people shared a house with other people using the service.

CQC only inspects the service being received by people provided with 'personal care': help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Staff were confident in their abilities to promote positive risk taking, which enabled people they supported the freedom to pursue their own interests and to live their lives as they chose. A staff member informed us, “For me, coming to work is about seeing the person I support achieve. Helping them realise their goals and realising I work for this person is knowing I am privileged to be part of their success, especially when they learn a new skill or try a new activity.”

Staff understood people’s individual ways of communicating and this enabled people to be listened to and supported in ways that met their needs. For example, a staff member explained, “We know people we support have triggers for times of distress, being aware of changes in the environment such as the batteries running out on a favourite sensory toy or the person’s routine changing unexpectedly and using strategies in the support plan early helps the person be able to regulate and process this.”

Care was delivered in ways that were person-centred and promoted people’s dignity, privacy and human rights. Support staff treated people with kindness and respect.