Embrace UK Community Support Centre

Embrace UK Community Support is a domiciliary care agency providing personal care to people living in their own home. At the time of the inspection the service was supporting 22 people with personal care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People lived at home with family members who told us their relative was safe with care staff. People had their risks assessed to reduce the risk of potential harm to them. Recruitment checks were carried out to ensure staff employed were safe to work with people. Systems were in place to report and learn from any incidents

Right care The care was person-centred and promoted people's dignity, privacy and human rights. Most relatives told us staff were kind and caring towards their relative and treated them with dignity and respect. People were supported to maintain their privacy, dignity and independence by a staff who knew them well. Staff were matched to people based on their skills, qualities and interactions with people who used the service. Staff training was not always effective. We have made a recommendation in relation to staff training.