North London Community Care Agency Ltd
Home care, Haringey
Requires improvement
Rated on
Rating from the Care Quality Commission.
North London Community Care Agency Ltd: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019, then Requires improvement in December 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 10 months ago.
How it compares locally
- One of 5 Requires improvement home care services in Haringey, out of 37 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 3 December 2025 (assessment visit 14 August 2025). Quoted under the Open Government Licence.
Date of Assessment: 16 June 2025. North London Community Care Agency Ltd is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 81 people using the service, although only 49 of them were receiving personal care which is regulated by the Commission We found a breach of one regulation in relation to good governance. Governance systems and audits were not effective in identifying or addressing areas for improvement. There were no robust and safe recruitment practices in place to make sure all staff, including volunteers, were suitably experienced, competent, and able to carry out their role. The provider’s systems to ensure staff were appropriately trained and supported were not effective, as some staff had not completed specialist and refresher training to develop the skills and knowledge required to care for people safely. Care plan did not always reflect the information gathered during initial assessment and changes in people's care and support needs. Consent for care and support was not always obtained or documented where required to evidence people’s involvement in decision-making.
However, the service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received care that was fair and equal treatment. Staff felt supported to give feedback and were treated equally and free from bullying or harassment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to staffing.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and personal care delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Safe was rated Requires improvement on 3 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Selby Centre, London, N17 8JL |
|---|---|
| Neighbourhood | Tottenham, Haringey |
| Phone | 020 3609 0807 |
| Registered manager | Nor Mahad |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 12 September 2019 (opens the Care Quality Commission website) Latest assessment published 3 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | North London Community Care Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07272050 (opens Companies House) |
Nearest alternatives
- G Embrace UK Community Support Centre Home care, less than 0.1 miles awayGood
- G Indecare Limited Home care, less than 0.1 miles awayGood
- G Amersham House Home care, 0.3 miles awayGood
- – Andersen Care Agency Home care, 0.5 miles awayNo overall rating
- – U-MUSA CARE LTD Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Haringey
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Haringey
- Ask for a care needs assessment
- Phone: 020 8489 1400, choose option 1
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Haringey
Checked on the council's website, November 2026.
Common questions
- Does North London Community Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for North London Community Care Agency Ltd.
- When was North London Community Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for North London Community Care Agency Ltd was published on 3 December 2025.
- Who runs North London Community Care Agency Ltd?
- North London Community Care Agency Ltd is run by North London Community Care Agency Limited.
- What is North London Community Care Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 December 2025.