New Horizons Management Services Ltd
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
New Horizons Management Services Ltd: inspection record
Rated Good in October 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in October 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 28 October 2022. Quoted under the Open Government Licence.
New Horizon's Management Services Ltd provides personal care support to people in their own home. Care and support was provided to both adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, two people were using the service.
What inspectors found
The provider's quality assurance framework did not consistently identify shortfalls or recognise how improvements could be made. We have made a recommendation for improvement.
People and their relatives told us they were happy with the standard of care and support they received. One relative told us, "I would recommend the service." People and their relatives felt the service and staff provided safe care. People received care from consistent staff members who knew and understood their care needs well. There were enough suitable staff to cover all the care visits. Staff understood their responsibilities for safeguarding adults and children.
Read the full summary
People's care needs were assessed before they started to use the service. People were supported by staff who received a full induction to the service. Relatives felt staff were skilled and competent. Staff spoke highly of the support they received from the registered manager. A programme of supervisions, spot checks and appraisals took place to ensure staff were well supported. People and staff were encouraged to offer feedback on the service and how it could be improved.
Procedures were in place to reduce the risk of infections and staff had regular access to personal protective equipment (PPE). Staff had received training on infection control and COVID-19 and had access to a range of infection control policies and procedures. People and relatives spoke highly of how staff had worked during the pandemic and managed the risks associated with COVID-19.
People had a person-centred care plan which was reviewed regularly to ensure their needs were met. People told us they knew how to make a complaint if they were unhappy with the service. People had access to information about the service in a format that met their needs. People and staff found the registered manager to be approachable. The registered manager was aware of their requirements in line with their CQC registration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff treated people with dignity and respect. People's privacy was respected by staff and staff understood the importance of promoting independence with day to day tasks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating This was the first inspection of the service since they were registered with us on 21 September 2017
Questions to ask the service
- Well-led was rated Requires improvement on 28 October 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | TBXH Sunley House, Sunley House, Bedford Park, Croydon, CR0 2AP |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 07412 557153 |
| Registered manager | Mildred Phakati |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 28 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | New Horizons Management Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10706115 (opens Companies House) |
Nearest alternatives
- G Happy Living Care Limited Home care, less than 0.1 miles awayGood
- – Active Care Group Supported Services Home care, 0.1 miles awayNo overall rating
- – Jambo Healthcare Agency Ltd Home care, 0.2 miles awayNot yet rated
- G Waincare Home care, 0.2 miles awayGood
- G Salutem Supported Living Central Home care, 0.2 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does New Horizons Management Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Horizons Management Services Ltd.
- When was New Horizons Management Services Ltd last inspected?
- The Care Quality Commission's latest rating for New Horizons Management Services Ltd was published on 28 October 2022.
- Who runs New Horizons Management Services Ltd?
- New Horizons Management Services Ltd is run by New Horizons Management Services Ltd.
- What is New Horizons Management Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 October 2022.