Severn Dean Support

What life is like for people using this service: • People received a service which was primarily focused on promoting their mental health and well-being and to live independently in the community. • People's needs had been assessed and their support requirements had been comprehensively identified and recorded to provide staff with the guidance they needed to support people. • Feedback from people about the quality of care and support they received was positive. • One person complimented the caring nature of staff and felt that they were treated with dignity and respect. • People were supported to have maximum choice and control of their lives. • Effective systems were in place to manage people's medicines or support and encourage people when self-medicating. • Staff and the local multidisciplinary team and GP's worked together to enable people to progress in their well-being, daily living skills and confidence. • There were sufficient numbers of staff available to ensure people's safety and well-being. • New staff were suitably vetted before they supported people. • Staff had a good understanding of people's needs and had been trained to carry out their role. • Staff understood their responsibility to report concerns, accidents and poor practices. • Systems were in place to identify shortfalls in the service and drive improvement. • People views were valued and acted if any concerns had been identified. • The registered manager understood their regulatory duties to ensure people received a safe and effective service.