Caremark (Herefordshire and Forest of Dean)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.

Right Care: People said they felt safe with staff in their homes. Staff knew people well and understood how to provide care which reflected people's needs and this promoted their wellbeing. People were provided with consistency in the staff undertaking their care calls. Staff protected and respected people's privacy and dignity. People received kind and compassionate care. Infection, prevention, and control was managed well.

Right Culture: The registered manager had good oversight of the service. Quality checks took place and improvements were made where needed. The registered manager, field care supervisor and provider were committed to providing a good service. The service enabled people and those important to them to work with staff to develop the service. Staff were valued and said they felt supported by the registered manager and field care supervisor. Staff felt proud to work for the company and were keen to provide the best care to people living in their own homes.