Dependable Home Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager had effective systems and processes in place that assessed, monitored and reviewed the quality and safety of the service to ensure people were provided with good, safe care. The registered manager also delivered care to people when required and managed the service effectively having good oversight and leadership. The service worked with other health and social care professionals to support people.

People who used the service, relatives and staff were provided with opportunities to share their experience of the service. The registered manager welcomed feedback and showed a commitment in providing high quality care and support, which was personalised and supported people to live independently in their own homes. People and relatives spoke highly about the care and support they received. This included how friendly and caring staff were, communication and responsiveness of the registered manager. One relative said, "[Registered manager's name] and staff have been the most reliable carers we as a family could have wished for. Always on time and staff provide the best possible care we could wish for. Above and beyond is the best way to describe it."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.