Home Instead Senior Care

People's needs were assessed prior to their care commencing so the registered manager could fully understand and plan for their needs. Staff had access to regular training and supervision. Where staff required additional training, this was provided. New staff undertook shadowing to learn people's needs. People had choices in the food and drinks that were prepared for them. Staff had links with the local GPs and district nurses and where appropriate, escalated concerns. Staff contacted emergency services when they needed to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff supporting them because they had a good understanding of their needs. People told us they had continuity of staff which meant they were able to develop a friendship with the staff supporting them. Staff had training and understood the importance of respecting people's human rights and cultural needs. People told us they were treated with dignity and respect. Staff also supported people to remain as independent as possible.

People told us they were involved in planning their care and involved in reviewing and updating their care plans as their needs changed. People also told us care was responsive to their individual needs and circumstances. People understood they could complain if they needed to, and understood the process for doing so. People felt assured the registered manager would take appropriate action when needed.

People told us they felt the service was well run and managed well. Staff told us they were happy working at the service and received the support and guidance they needed to support people to ensure they got the care they needed and wanted. The registered manager was supported by both by the registered provider and the management team who strived to continually review people's needs and update their plans of care.

The registered provider understood their responsibilities and took an active role in ensuring people received the care they needed. The registered provider took pride in developing partnerships to further their understanding and implement best practice when providing care.