Reablement Service

People's experience of using this service: People and their relatives told us they were happy with the care and support they received from the Home Care Service. One person said, "They are brilliant and do a remarkable job, I really can't fault them, they are very organised."

People received their care from a consistent staff team who they could build trusting relationships with. Everyone told us staff were caring and patient.

The provider ensured people received a safe service with systems and processes in place which helped to minimise risks. Staff effectively reported any safeguarding matters. The registered managers thoroughly investigated any concerns and resolved these matters. All incidents were critically analysed, lessons were learnt and embedded into practice.

People were supported by staff who had the skills and experience to help them to maintain and develop their independence. Staff treated people as individuals and respected their privacy and lifestyle choices.

Medicines systems were organised and people were receiving their medicines when they should. The provider was following national guidance for the receipt, storage, administration and disposal of medicines.

People were involved in decisions about the care they received and staff knew how to communicate with each person to help them to make choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider was open and approachable which enabled people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with a member of staff or the provider.

The management structure in the service ensured people and staff had access to, and support from, a competent management team. The provider monitored quality, sought people's views and planned ongoing improvements.