Staffing Plus Ltd

Staff received an effective induction and were prepared for their role. Staff had received training and felt able to support people confidently. People felt that staff supported their individual needs and requirements. People received food and drinks as required and were supported to attend any medical appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were caring towards them. People were given choices and were able to make their own decisions. Staff supported people to be independent and ensured that people's privacy and dignity was maintained.

People felt involved in the development of care plans and daily support. Care plans provided staff with information about people's needs and preferences and how they would like these to be met. A complaints procedure was in place and people knew how to raise concerns.

People, relatives and staff thought the service was managed well. The registered manager was described as being available to people. Systems were in place to monitor the delivery of the service.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.