The Broad Group Ltd
- Home care
- Dementia care
- Registered since 2018
- Worcester, Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
The Broad Group Ltd: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Ignite Health and Home Care Service - Worcester Good, 0.5 miles away
- G Happylife Care Good, 0.5 miles away
- – Glarm Health Care Services Limited Not yet rated, 0.5 miles away
- G Staffing Plus Ltd Good, 0.6 miles away
- – Care4Less Limited Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 20 June 2019. Quoted under the Open Government Licence.
About the service: The Broad Group is registered as a domiciliary care agency providing the regulated activity 'personal care' to people who live in their own homes. At the time of this inspection there was one person using the service.
Read the rest of CQC's summary
CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People's experience of using this service: A person who used the service commented they received the care they needed from staff who were kind and to feel and be as safe as possible within their home. The person valued the same regular staff who supported them to meet their needs at the agreed times and were flexible if changes were required.
The registered manager was reviewing the person's care plans, so they reflected the person's up to date care needs with any potential risks to them to guide staff practices.
Environmental risks were also assessed within the person's home to help avoid any potential accidents to the person who used the service or staff. Staff understood their responsibilities in reducing the spread of infections whilst undertaking their caring roles.
Staff were being recruited safely and there were enough staff to meet the support needs of people living in their own homes. Staff received appropriate training and they told us the training was good and relevant to their role. The registered manager was supported in their role and provided support to staff where they could discuss their ongoing development needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
The registered manager worked in partnership with health and social care professionals so a person who used the service was supported to remain healthy and well.
A person who used the service enjoyed positive relationships with the staff team and were treated with kindness and respect. The person's independence was promoted by staff who encouraged them, and staff knew their needs and routines which were met and respected.
The provider had a complaints procedure and people knew how to complain and any comments or concerns were listened and acted on.
The registered manager provided consistent management and leadership and had identified areas for improvements. The registered manager was keen to gather people's views and experiences, so they could
develop the service based on these.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Brett Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Broad Group Ltd
- Ownership type
- Organisation
- Companies House number
- 06449119 (opens Companies House)
The Broad Group Ltd runs 2 services, all in the West Midlands. 2 are rated Good or Outstanding.
Other services run by The Broad Group Ltd
- G The Broad Group - 85 Bath Road Good. Care home, Worcestershire
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Broad Group Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Broad Group Ltd.
- When was The Broad Group Ltd last inspected?
- The Care Quality Commission's latest rating for The Broad Group Ltd was published on 20 June 2019.
- Who runs The Broad Group Ltd?
- The Broad Group Ltd is run by The Broad Group Ltd. It runs 2 services, all in the West Midlands.
- What is The Broad Group Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 June 2019.
Contact
- Phone
- 01905 330602
- Address
- 12 Astwood Road, Worcester, WR3 8ET Map (opens Google Maps)
Compare nearby
- G Ignite Health and Home Care Service - Worcester Good, 0.5 miles away
- G Happylife Care Good, 0.5 miles away
- – Glarm Health Care Services Limited Not yet rated, 0.5 miles away
- G Staffing Plus Ltd Good, 0.6 miles away
- – Care4Less Limited Not yet rated, 0.6 miles away