Helping Hands Worcester

People's individual needs and requirements were assessed with them before their care started. Staff had training and ongoing management support to enable them to succeed in their job roles. People had support to prepare meals and drinks where they needed this. Staff helped people access professional medical advice and treatment if they were unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff adopted a kind and caring approach towards their work. People and their relatives were supported to express their views about the care they received. People were treated with dignity and respect by staff and management.

People's care plans were individual to them and encouraged a person-centred approach. People and their relatives understood how to complain about the service. Staff understood the need to work with community healthcare professionals to assess and address people's end of life care needs.

People felt management and staff at the provider's office were approachable and took their views on board. Most staff felt well-supported and valued by management. The provider used quality assurance systems and processes to monitor and drive improvement in the quality and safety of people's care.