Voyage (DCA) (North 3)

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked hard to balance keeping the person safe, but in the least restrictive way. People were provided with person-centred care that enabled them to develop skills and behaviours to live more independent lives. People felt safe with the service provided. Staff knew about safeguarding procedures.

Rota management was well-managed to ensure people received consistent care from the same staff. Staff recruitment was carried out safely and effectively. People were correctly supported with their medicines. The provider was monitoring the use of personal protective equipment (PPE) for effectiveness and people's safety.

Right Care Staff were appropriately skilled. Care was person-centred and promoted people's dignity, privacy and human rights. People's support plans reflected their range of needs and interests, and this promoted their well-being and enjoyment of life. People and relatives were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive of people and their families. A relative commented, "We went to look around before [Name] moved in and as soon as the door opened the staff were warm and friendly and asked would you like a cup of tea. I felt like a weight had lifted off my shoulders, that we had found such a lovely place for [Name]."

Right Culture Staff spoke very positively about working at the service and the people they cared for. Staff said the management team were very approachable and they were supported in their role. There was a strong and effective governance system in place. People, relatives and staff were confident about approaching the management team if they needed to.