Sycamore Court

People's experience of the service and what we found:

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support: People's individual care and support needs and any known risks had been assessed and planned for. Guidance for staff of how to mitigate risks were overall detailed and continually monitored and updated. Staff understood people's individual care needs and any associated risks.

People were supported to manage their prescribed medicines and to have their medicines reviewed by the GP. People were supported to manage their tenancy, monitor health and safety and report any repairs to the landlord.

People were protected from the risk of abuse and avoidable harm. Accidents and incidents were reviewed, and actions were taken to reduce reoccurrence and any learning opportunities were discussed with the staff team.

There were sufficient staff employed to meet people's individual care and support needs. Staff had received an induction and ongoing training and support. Staff had been safely recruited.

Right Care: People were positive about the care and support they received. They were fully involved in discussions and decisions about the care and support they received. People spoke highly of the care staff. Observations of staff engagement with people was kind, caring and respectful.

Right Culture: There was a positive staff culture. Staff were happy in their work and felt well supported. The provider had robust systems and processes to monitor quality and safety. Oversight and leadership of the service were good.

People were supported to lead active and fulfilling lives. People accessed their local community regularly, attended college courses, and recreational and leisure activities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk