Authentic Kare Kettering

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 21 people were receiving support with personal care.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location provided care and support for 4 people with a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Staff supported people to access health and social care support, which included a regular review of their prescribed medicines. There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people using the service were assessed and strategies were put in place to reduce the risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People had care plans and risk assessments in place setting out their care needs. Improvements had been made to the review process to ensure people's care was regularly assessed and updated if changes were needed. Care plan information was detailed and provided staff with the guidance they needed to support people safely.

People were supported by staff who could communicate effectively with them as staff supported them consistently and knew them well. For example, the provider had recruited staff who were able to use a specific form of communication, to work with 1 person who used that form of communication.

People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals.

Right Culture Improvements had been made to the provider's recruitment processes and staff files to ensure staff were recruited safely. People received care from staff who had the right character and skills for their roles.

Management oversight of the service had improved. A range of quality assurance audits were in place and were effective at identifying concerns or areas for improvement. Records management was more organised which made accessing and reviewing information easier.

The provider had systems in place to monitor incidents and accidents so action could be taken to promote people's safety. The provider informed us they would re-introduce a monthly analysis of accidents and incidents to strengthen the systems in place.

Staff supervision, staff meetings and spot checks were undertaken regularly and used to develop and motivate staff, review their practice, and focus on professional development.

People and those important to them, were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.