24/7 Staffing Support Kettering

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 43 people were receiving personal care.

Systems were in place to ensure staff were trained and understood how to protect people from poor care and abuse. Recruitment procedures needed to be strengthened to ensure suitable staff were employed to support people. There were enough staff to meet people's needs and keep them safe. People received care and support from staff who knew them well and understood their individual needs and preferences.

Staff were supported through ongoing training and supervisions. The provider assured us training in learning disability and autism would be completed by all staff and management. Information was shared with staff to support in the delivery of good quality care

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems were used effectively to monitor all aspects of the service provision and to drive improvements. The registered manager was responsive to feedback and agreed to strengthening the recruitment processes, training and audits. People were involved in the review of their care and their equality and diversity needs were considered and respected. Feedback about the quality of service was sought from people, their relatives and staff and used to make improvements.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.