Proactive Life Midlands

Not everyone who used the service received personal care and CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was a new management team who maintained and developed their oversight of the service delivery through robust audits and involvement of staff and people in the way care was provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People lived in their own homes and were supported and involved in all aspects of their care so far as was possible. People were supported to develop confidence and live as independently as possible. Staff did not wear anything that suggested they were care staff when supporting people.