Quality Care (Staffordshire) Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The assessment of people's care and support needs ensured they received a service specific to their needs. People were supported by staff who were skilled and who received one to one supervision sessions. The provider worked with other organisations to ensure people received a seamless service. When required people were supported to access healthcare services to promote their physical and mental health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion and staff demonstrated a good understanding of people's needs. People's involvement in planning their care and support ensured they received a service the way they liked. People's right to privacy and dignity was respected by staff.

Equality, diversity and human rights were promoted to ensure both people who use the service and the staff team were treated fairly. People were supported by staff to access their local community when needed. Complaints were listened to and acted on. At the time of our inspection no one was receiving end of life care.

There was a clear management structure in place. The provider's governance was effective in assessing and monitoring the quality of service provided to people. Systems were in place to enable people and staff to have a say in how the service was run.