Your Hope Care Ltd

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: ●The provider had not ensured CQC were notified of all matters, which they are required by law to do. However, they rectified this shortly after the inspection. ●People and their relatives told us they felt safe with the service and staff. One person's relative said, "I really hit gold when I found them." Staff had training in safeguarding and knew how to raise any concerns. ●People and their relatives knew how to raise any concerns and were confident to do so. ●People, their relatives and staff had good relationships. People were treated with kindness and compassion. One person's relative told us, "It's pretty good, we have a laugh three times a day. Same people every day. Very good, would highly recommend it." ●People's privacy and dignity was promoted and their independence encouraged. ●Staff knew people well and provided personalised care. The culture of the service was positive and person centred. ●People's needs were assessed and planned for before they started using the service. People's needs and any risks were regularly assessed and reviewed. ●Staff were trained and supervised to ensure people received the right support. ●People received their care visits at the right time and staff provided the right support. ●People were supported to access healthcare services and staff advocated for them when needed. ●People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.