Perfect Quality Care Ltd
Home care, Croydon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Perfect Quality Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in December 2025.
The latest rating was published 10 months ago.
What inspectors found
From the Care Quality Commission's assessment published 22 December 2025 (assessment visit 16 June 2025). Quoted under the Open Government Licence.
Date of assessment: 9 July to 4 September 2025. The service is a care at home service providing support to people living in their own homes. At the time of our inspection, the service supported 2 people requiring personal care.
People were protected and kept safe. Risks to people had been identified and guidance was in place for staff to reduce the likelihood of accidents and incidents. Records of people’s prescribed medicines were not correctly recorded by staff. We discussed this with the operations manager who ensured this was rectified immediately and no harm was done. Staff understood and managed risks to people. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to ensure the delivery of high-quality care.
Read the full summary
People and their relatives, where appropriate, were involved in assessment of their needs and in making decisions about their care. Their care plans were regularly reviewed to take account of changes in needs and preferences. Care was based on latest evidence and good practice guidance, for example, NICE (National Institute for Clinical Excellence) guidance for services providing domiciliary care). Staff treated people with kindness and compassion. They protected people’s privacy and dignity and respected their choices. People were able to make changes to their care and support if they so wished.
Staff ensured people understood their care plans to enable them to give informed consent to care. People received fair and equal treatment and were enabled to provide feedback about their care. The service worked to reduce health and care inequalities through staff training, information and feedback. The provider sought regular feedback from people to ensure the care provided met their needs.
The provider supported staff wellbeing. Managers were knowledgeable and supportive. Staff felt they were treated equally and could ask for support and advice at any time. Regular quality monitoring was carried out and there was a culture of continuous improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring - This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were treated with dignity and respect, and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Southbridge House, Southbridge Place, Croydon, CR0 4HA |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 020 8407 0641 |
| Registered manager | Doris Bluie |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Perfect Quality Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08955656 (opens Companies House) |
Nearest alternatives
- G Alma Care (UK) Home care, less than 0.1 miles awayGood
- – Amity Care Services Home care, less than 0.1 miles awayNot yet rated
- G Blue Cross Healthcare Service Limited Home care, less than 0.1 miles awayGood
- – Calculated Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G Compact Care Solutions Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Perfect Quality Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Perfect Quality Care Ltd.
- When was Perfect Quality Care Ltd last inspected?
- The Care Quality Commission's latest rating for Perfect Quality Care Ltd was published on 22 December 2025.
- Who runs Perfect Quality Care Ltd?
- Perfect Quality Care Ltd is run by Perfect Quality Care Ltd.
- What is Perfect Quality Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.