Reva Healthcare Limited

What inspectors found

From the Care Quality Commission's assessment published 4 March 2025 (assessment visit 9 December 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The service kept people safe with clear policies and strong risk management. Staff received training to protect individuals from harm, abuse, and neglect. They followed safety procedures every day. Staff updated risk assessments often, including emergency evacuation plans, to stay prepared. Staff handled medicines carefully, keeping accurate records and conducting regular checks. They prioritised infection control and ensured PPE was always available. The service encouraged open communication, quickly addressing issues and being honest about mistakes. Families felt confident that staff kept their loved ones safe and well cared for.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. The service provided effective care based on thorough assessments and evidence. Care plans were tailored to each person’s needs, culture, and health conditions and were regularly updated. Staff worked with families and other organisations to improve care. Training kept staff skilled in key areas like medication safety and safeguarding. Capacity assessments helped people make informed choices, and regular checks ensured quality care. Clear communication between staff and families helped keep care well-coordinated and consistent.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. We did not assess all the quality statements within this key question. We did not identify concerns in these areas, which we judged as being met at our last inspection. The service provided caring, person-centred support that valued dignity, respect, and independence. Staff showed kindness by involving people in their care and explaining their actions, building trust and comfort. Families appreciated the carers’ warm approach. Care plans included cultural needs and personal preferences, ensuring staff gave tailored support. Staff helped people stay independent by encouraging simple tasks, boosting confidence. Staff u made sure people, and their families felt heard and involved. This caring approach showed the service’s dedication to well-being and quality of life.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question as requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery. The service quickly responded to people’s needs by adjusting care plans to match their preferences, goals, and cultural needs. Staff acted immediately to address concerns and involved families when needed. Individuals and families provided feedback that helped improve the service, and staff handled complaints openly, sharing results.

   The service encouraged independence and participation, offering activities when possible, and staff regularly reviewed care to adjust it as needs changed. Staff communicated clearly, and the service followed equality and inclusion policies to ensure everyone received fair care. Staff stayed flexible, responding well to immediate needs and ensuring continuous care. Families felt confident in the service’s ability to be responsive and reliable.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management, and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The service ran capable leadership, with the manager creating an open, inclusive culture. Staff stayed accountable through regular audits and spot checks. Staff appreciated the manager’s supportive and approachable style, which encouraged open communication and teamwork.

   Policies showed a commitment to equality, diversity, and inclusion, meeting legal standards. Partnerships with outside organisations helped update training and policies, while team meetings allowed staff to share ideas and learn from each other. The service focused on quality, with a clear plan to maintain high care standards.