Drama Room
- Home care
- Dementia care
- Registered since 2017
- Watford, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2019.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 188
rated home care services in Hertfordshire are rated Requires improvement, like this one.
Drama Room: inspection record
Rated Requires improvement in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: New Shepherd Care Limited (Good, 0.1 miles away) and Helping Hands Watford (Good, 0.1 miles away).
Nearest home care services:
- G New Shepherd Care Limited Good, 0.1 miles away
- – GoodOaks Homecare – Watford Not yet rated, 0.1 miles away
- G Helping Hands Watford Good, 0.1 miles away
- – Deway Care Limited No overall rating, 0.1 miles away
- – Walfinch Watford and Hemel Hempstead Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 November 2023. Quoted under the Open Government Licence.
Choice Global (Drama Room) is a domiciliary care service providing personal care and support for people in their own homes. At the time of the inspection the service provided support to 15 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Read the rest of CQC's summary
Medicines were not always managed safely. Care plans were not always person centred and did not provide consistent information. This meant staff did not always know important information about people. There was limited information recorded in risk assessments to guide staff to care for people safely. Staff understood how to safeguard people from the risk of harm and people told us they felt safe.
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. People told us they felt staff needed more training as they often had to show people how to care for their loved ones.
We were not assured peoples nutritional and hydrational needs have been assessed as there was limited information record about people's needs. The provider was not carrying out assessments before they started to deliver care. People did not receive person centred care.
The provider did not have effective quality assurance systems in place to monitor, manage and improve service delivery.
People were happy with the care they received, and they felt the service was well managed.
Questions to ask the service
- Safe was rated Requires improvement on 1 November 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 November 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 1 November 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 1 November 2023. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Olajide Alabi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Choice Global Limited
- Ownership type
- Organisation
- Companies House number
- 05184071 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Drama Room provide nursing care?
- The Care Quality Commission's register does not list nursing care for Drama Room.
- When was Drama Room last inspected?
- The Care Quality Commission's latest rating for Drama Room was published on 1 November 2023.
- Who runs Drama Room?
- Drama Room is run by Choice Global Limited.
- What is Drama Room's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 November 2023.
Contact
- Phone
- 01923 594524
- Address
- Drama Room, Old Free School, George Street, Watford, WD18 0BX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: New Shepherd Care Limited (Good, 0.1 miles away) and Helping Hands Watford (Good, 0.1 miles away).
Nearest home care services:
- G New Shepherd Care Limited Good, 0.1 miles away
- – GoodOaks Homecare – Watford Not yet rated, 0.1 miles away
- G Helping Hands Watford Good, 0.1 miles away
- – Deway Care Limited No overall rating, 0.1 miles away
- – Walfinch Watford and Hemel Hempstead Not yet rated, 0.1 miles away